Call Centre Telephone Skills Training

Create uniformity and agreement for your Customer service officers and frontline staff on what a successful customer phone interaction looks like. We offer… Over 2 half-day sessions, we will explore techniques and models to engage effectively: Be clear about the...

Call Centre Customer Service Training

Create uniformity and agreement for your customer service officers and frontline staff on what a successful customer interaction looks like. The intent of these workshops is to gain understanding and agreement on the importance of delivering exceptional service at all...

Customer Retention Skills Training in the call centre

Assist your call centre staff understand the key priorities and essential skill sets for retaining customers. What our  1/2 day Customer Retention Skills  Training includes: Gain an in-depth understanding of the caller’s situation and the true reason for wanting to...

Conflict Resolution Training in the Call Centre

Help your teams problem solve, overcome objections and handle difficult or demanding customers and stakeholders. The Conflict Resolution workshop focuses on the essential skills needed to excel in customer service in the call centre and to engage effectively with...

Web Chat Training in the Contact Centre

Web Chat Training Workshop Objective: The intent of this workshop is to assist customer service operators increase their understanding and appreciation of the live chat medium and its role in creating a great customer experience. It is also intended to involve the...