BlueFox Group offers you call or contact centre Assessment, Training and Coaching.

Corporate Training – We can improve your call centre customer engagement focusing on team engagement and customer retention.

 

We work with leaders and teams to help you take customer engagement to the next level. We design and create bespoke call and contact centre training programs and deliver on site or remotely via conference calls or your preferred method.

 

 

Training and Delivery

 

Build Customer-centric capabilities with our tailored online programs. We work with our clients to build a positive learning culture that will attract and keep quality people within the contact centre organisation.

Coaching programs include: Leadership Development, Managing Performance, Enabling others to act, Communication Skills, Giving Feedback, Creating an environment for discussion, Skills Coaching Mode.

Assessment

We collaborate with our clients to establish benchmarks and build assessment tools that help ensure quality in all aspects of service delivery.

Our services include: Competency interviewing, Call calibration / Skill Assessment, QA monitoring, Benchmarking, Gap Analysis, Quantitative & Qualitative Reporting, Feedback and Recommendations

Call Centre Assessment

Consulting Services

Build a positive learning culture that attracts and keeps quality people. We offer tailored workshops to develop the capability of Contact Centre operators, Supervisors and Managers.

Our workshops include: Essential Customer Service Skills, Customer Retention Skills, Web Chat skills, Call Listening, Telesales Skills, Handling Conflict, Difficult Situations, Enhancing your customer’s experience in the omni channel environment.

 

Be Well Training

 

COVID-19 has led to economic, health and social disruption that most leaders have never experienced in their lifetime. Now, leaders must regroup and adapt to the new environment.

 

 

 

 

 

Remote or Onsite Training or Coaching

We deliver services both via video conference calls like Zoom (or your preference) and on site within Covid Safe Protocols.

Call & Contact Centre Training

 

Training Techniques

Our call centre training techniques entail customer journey mapping to leadership coaching, staff induction to call and contact centre training, we support your organisation to assess, design and implement proven customer-centric training solutions.

Agility

Our agile methodology gives your people the skills to cope with the challenges of a rapidly changing customer servicing environment that includes onsite and remote working.

Capacity

 

We build the capacity of remote working and onsite teams to deliver customer-focused service in the call centre training industry.

Call cintre traing - Mangement Program

Customer centricity is crucial to the success of every organisation. A call or contact centre is most likely their first engagement with a company.

BlueFox Training Solutions supports your inbound and outbound Call Centres and Contact Centres to deliver high-quality customer service:

Consulting Services
Management Training – Train the Trainer
Skills Coaching
Telephone Etiquette
Conflict Resolution
Retention
Web chat conversation

none
Call Centre Telephone Skills Training
The intent of this workshop is to create uniformity and agreement on what constitutes a successful customer interaction. Participants explore techniques and models to use in order to engage effectively with members
Call Centre Customer Service Training
The intent of this workshop is to gain understanding and agreement on the importance of delivering exceptional service at all times customers.
Call Centre Telesales Training
The intent of this workshop is to develop the skills of participants to manage all aspects of initiating telephone contact with leads. This predominantly includes setting the appropriate strategies for contact, engaging effectively on the phone, and establishing a way forward with the lead prior to closing the call.
Customer Retention Skills Training
The intent of this workshop is to assist Retention Officers understand the key priorities and essential skill sets for retaining customers.
Conflict Resolution Training
The intent of this workshop is to provide participants with the skill sets to problem solve, overcome objections and handle difficult situations when dealing with customers
Web Chat Training in the Contact Centre
The intent of this workshop is to assist customer service operators increase their understanding and appreciation of the live chat medium and its role in creating a great customer experience. It is also intended to involve the participants in the establishment of the rules of engagement for the web chat environment.

BE WELL TRAINING AND COACHING

Safeguard your employees’ well-being in the new world of hybrid working environments.

What is Be Well Coaching and Training?

Training for your staff on how to handle the new work situations created by Covid-19.
How is their welfare and how are they handling the work-from-home environment and hot-desking or unusual new workplace environments.

 

COVID-19 has led to economic, health and social disruption that most leaders have never experienced in their lifetime. Now, leaders must regroup and adapt to the new environment.

 

Call and contact centre leaders are looking to adopt new ways of working, to find and master the best style of leadership to drive employee productivity and engagement across hybrid work environments that include remote and onsite work based teams.

BeWell Coaching and Training

ABOUT BLUEFOX

BlueFox provides telephone skills training for inbound and outbound Call and Contact Centres. We consult with Call Centres and BPOs in Australia and in the Asia region

At BlueFox we deal with businesses who value their customers. We provide  guidance and direction in the development of your customer service and sales strategy. Our consultants develop and deliver tailored programs that support the delivery of your strategy.

Improving Customer Satisfaction, Call Handling time, and Revenue Results are our clients’ number one priority.

Our approach allows your phone based agents to create a customer experience that makes the customer feel like they’re getting a face-to-face service. We tailor our learning to suit your business and to help you develop a strong identity with your clients. Above all, we help you maximise the income potential of your call centre.

Our programs cater to Customer Service Operators, Telesales Professionals, Supervisors, Team Leaders and Operations Managers.


Our call centre programs include:

  • Tailored, in-house training for customer service and telesales professionals
  • Skills Coaching for Call Centre Supervisors
  • Train the Trainer

Our training and coaching material is Tactical, Practical, and Immediately Applicable

Remote training or coaching: we deliver services both via video conference call or on site

Call Centre Training Consultant

years + in business

THE BLUEFOX TEAM

Mary O’ Keefe – Director

Mary is an experienced facilitator, trainer, coach, and business consultant. She has held senior management positions across a number of industries in Australia, Asia and the UK. In these roles she has developed a broad range of skills and an in-depth understanding of business.  In recent years Mary has worked as a private consultant with organisations in Australia and internationally.  Her consulting work has been primarily in the financial services, telecommunications and business services sectors, but she also has experience of working with government and not-for-profit organisations….

Call Us Today To See How We Can Help Your Business