BlueFox Group specialises in Consulting and Training services for Customer-Centric Organisations and Call Centres.
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We are Call Centre Training Consultants

We work with leaders and teams to help you take customer engagement to the next level.

Our call centre training techniques entail customer journey mapping to leadership coaching, staff induction to call and contact centre training, we support your organisation to assess, design and implement proven customer-centric training solutions.

Our agile methodology gives your people the skills to cope with the challenges of a rapidly changing customer servicing environment that includes onsite and remote working.

We build the capacity of remote working and onsite teams to deliver customer-focused service in the call centre training industry.

BEWELL Worker Well Being Training

BE WELL TRAINING AND COACHING

Safeguard your employees’ well-being in the new world of hybrid working environments.

Call Centre Training

Ask us about
remote training or coaching:
we deliver services both via
video conference call or on site.

Training Design & Delivery

Build Customer-centric capabilities with our tailored online programs. We work with our clients to build a positive learning culture that will attract and keep quality people within the contact centre organisation. Coaching programs include: Leadership Development, Managing Performance, Enabling others to act, Communication Skills, Giving Feedback, Creating an environment for discussion, Skills Coaching Mode.
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Assessment

Establish benchmarks and build assessment tools that help ensure quality in all aspects of service delivery. We collaborate with our clients to establish benchmarks and build assessment tools that help ensure quality in all aspects of service delivery. Our services include: Competency interviewing, Call calibration / Skill Assessment, QA monitoring, Benchmarking, Gap Analysis, Quantitative & Qualitative Reporting, Feedback and Recommendations
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Consulting

Build a positive learning culture that attracts and keeps quality people. We offer tailored workshops to develop the capability of Contact Centre operators, Supervisors and Managers. Our workshops include: Essential Customer Service Skills, Customer Retention Skills, Web Chat skills, Call Listening, Telesales Skills, Handling Conflict, Difficult Situations, Enhancing your customer’s experience in the omni channel environment.
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