Call Centre Training Consultants
BlueFox is a call centre training consulting organisation that works with companies to improve the way their people engage with their customers through their call and contact centres.
Assessment, Training, Coaching tailored to your needs.
We specialise in the design and delivery of customer-focused call centre training and contact centre training solutions for global brands across the Australasian region.We take our inspiration from the ability of the Arctic Fox to adapt to its surroundings and climate. Agile, quick, resourceful, independent and intuitive – all the things a business should be. We use these characteristics to shape our services and give your people the skills to cope with the challenges of a rapidly changing work environment.
Call Centre Training Services Include:
- Call Centre Consulting Services
- Call Centre Management Training – Train the Trainer
- Call Centre Skills Coaching Call Centre
- Telephone Etiquette Training for Beginners
- Conflict Resolution Training for the Call Centre Customer
- Retention Training in the Call Centre Telesales
- Training for Call Centres Customer Service Training
- Web chat training in the contact centre
Our business offering has three main components:
Each component is standalone or can be integrated into a customised program of development:
- Assessment, Training Solutions and Coaching Programs for call centres and contact centres