BlueFox offers Training Design, Development and Delivery.

Training Design and Development – we collaborate with organisations to create best practice training presentations.
Training Delivery – We improve your customer engagement, team engagement and customer retention.

We specialise in Conflict Resolution Training, Live Chat / Video Chat Training and other soft skills training for customer facing staff.  


We work with leaders and teams to help you take customer engagement to the next level. We design and create bespoke training programs and deliver on site or remotely via conference calls or your preferred method.



Training and Delivery


Build Customer-centric capabilities with our tailored online programs. We work with our clients to build a positive learning culture that will attract and keep quality people within the contact centre organisation.

Coaching programs include: Leadership Development, Managing Performance, Enabling others to act, Communication Skills, Giving Feedback, Creating an environment for discussion, Skills Coaching Mode.

Training Design and Development

Training Design and Development 

We collaborate with organisations to create best practice training presentations.

Our presentation design and development include classroom based learning and virtual (online) learning.

Our primary focus is on Soft Skills Development and Onboarding and Induction Training

Call Centre Assessment

Consulting Services

Build a positive learning culture that attracts and keeps quality people. We offer tailored workshops to develop the capability of Contact Centre operators, Supervisors and Managers.

Our workshops include: Essential Customer Service Skills, Customer Retention Skills, Web Chat skills, Call Listening, Telesales Skills, Handling Conflict, Difficult Situations, Enhancing your customer’s experience in the omni channel environment.


Be Well Training


COVID-19 has led to economic, health and social disruption that most leaders have never experienced in their lifetime. Now, leaders must regroup and adapt to the new environment.






Remote or Onsite Training or Coaching

We deliver services both via video conference calls like Zoom (or your preference) and on site within Covid Safe Protocols.


Safeguard your employees’ well-being in the new world of hybrid working environments.

What is Be Well Coaching and Training?

Training for your staff on how to handle the new work situations created by Covid-19.
How is their welfare and how are they handling the work-from-home environment and hot-desking or unusual new workplace environments.


COVID-19 has led to economic, health and social disruption that most leaders have never experienced in their lifetime. Now, leaders must regroup and adapt to the new environment.


Call and contact centre leaders are looking to adopt new ways of working, to find and master the best style of leadership to drive employee productivity and engagement across hybrid work environments that include remote and onsite work based teams.

BeWell Coaching and Training


BlueFox provides telephone skills training for inbound and outbound Call and Contact Centres. We consult with Call Centres and BPOs in Australia and in the Asia region

At BlueFox we deal with businesses who value their customers. We provide  guidance and direction in the development of your customer service and sales strategy. Our consultants develop and deliver tailored programs that support the delivery of your strategy.

Improving Customer Satisfaction, Call Handling time, and Revenue Results are our clients’ number one priority.

Our approach allows your phone based agents to create a customer experience that makes the customer feel like they’re getting a face-to-face service. We tailor our learning to suit your business and to help you develop a strong identity with your clients. Above all, we help you maximise the income potential of your call centre.

Our programs cater to Customer Service Operators, Telesales Professionals, Supervisors, Team Leaders and Operations Managers.

Our call centre programs include:

  • Tailored, in-house training for customer service and telesales professionals
  • Skills Coaching for Call Centre Supervisors
  • Train the Trainer

Our training and coaching material is Tactical, Practical, and Immediately Applicable

Remote training or coaching: we deliver services both via video conference call or on site

Call Centre Training Consultant

years + in business


Mary O’ Keefe – Director

Mary is an experienced facilitator, trainer, coach, and business consultant. She has held senior management positions across a number of industries in Australia, Asia and the UK. In these roles she has developed a broad range of skills and an in-depth understanding of business.  In recent years Mary has worked as a private consultant with organisations in Australia and internationally.  Her consulting work has been primarily in the financial services, telecommunications and business services sectors, but she also has experience of working with government and not-for-profit organisations….

Call Us Today To See How We Can Help Your Business