Assist your call centre staff understand the key priorities and essential skill sets for retaining customers.
What our 1/2 day Customer Retention Skills Training includes:
- Gain an in-depth understanding of the caller’s situation and the true reason for wanting to cancel their business relationship with the organisation
- Appreciate the situation of “retention customers” from their point of view
- Demonstrate the appropriate acknowledgement and empathy for the customer’s situation
- Present as a provider who wishes to achieve a win-win for the customer and your organisation
Who should attend:
Customer Retention Officers; Customer
Relationship Officers; Customer Service Officers
Remote training or coaching: we deliver services both via video conference call or on site
