BlueFox provides Call and Contact Centre Training & Coaching

 

We specialise in Conflict Resolution Training, Live Chat / Video Chat Training for the call and contact centre.

Call & Contact Centre Training

 

Training Techniques

Our call centre training techniques entail customer journey mapping to leadership coaching, staff induction to call and contact centre training, we support your organisation to assess, design and implement proven customer-centric training solutions.

Agility

Our agile methodology gives your people the skills to cope with the challenges of a rapidly changing customer servicing environment that includes onsite and remote working.

Capacity

 

We build the capacity of remote working and onsite teams to deliver customer-focused service in the call centre training industry.

Call cintre traing - Mangement Program

Customer centricity is crucial to the success of every organisation. A call or contact centre is most likely their first engagement with a company.

BlueFox Training Solutions supports your inbound and outbound Call Centres and Contact Centres to deliver high-quality customer service:

Consulting Services
Management Training
Train the Trainer
Skills Coaching
Telephone Etiquette
Conflict Resolution
Retention
Web chat conversation

none
Call Centre Telephone Skills Training
The intent of this workshop is to create uniformity and agreement on what constitutes a successful customer interaction. Participants explore techniques and models to use in order to engage effectively with members
Call Centre Customer Service Training
The intent of this workshop is to gain understanding and agreement on the importance of delivering exceptional service at all times customers.
Call Centre Telesales Training
The intent of this workshop is to develop the skills of participants to manage all aspects of initiating telephone contact with leads. This predominantly includes setting the appropriate strategies for contact, engaging effectively on the phone, and establishing a way forward with the lead prior to closing the call.
Customer Retention Skills Training
The intent of this workshop is to assist Retention Officers understand the key priorities and essential skill sets for retaining customers.
Conflict Resolution Training
The intent of this workshop is to provide participants with the skill sets to problem solve, overcome objections and handle difficult situations when dealing with customers
Web Chat Training in the Contact Centre
The intent of this workshop is to assist customer service operators increase their understanding and appreciation of the live chat medium and its role in creating a great customer experience. It is also intended to involve the participants in the establishment of the rules of engagement for the web chat environment.

Programs and Workshops

 

Call & Contact Centre Coaching

 

Build a positive learning culture that attracts and keeps quality people.

 

Our programs for Call and Contact Centre Coaching Consultancy include:

  • Leadership Development
  • Managing Performance
  • Enabling others to act
  • Communication Skills
  • Giving Feedback
  • Creating an environment for discussion
  • Skills Coaching Model

Remote training or coaching: we deliver services both via video conference call or on site

Contact us about a tailored coaching program for your contact centre staff

Web Chat Training