BlueFox provides Call and Contact Centre Training & Coaching
We specialise in Conflict Resolution Training, Live Chat / Video Chat Training for the call and contact centre.
Call & Contact Centre Training
Our call centre training techniques entail customer journey mapping to leadership coaching, staff induction to call and contact centre training, we support your organisation to assess, design and implement proven customer-centric training solutions.
Our agile methodology gives your people the skills to cope with the challenges of a rapidly changing customer servicing environment that includes onsite and remote working.
We build the capacity of remote working and onsite teams to deliver customer-focused service in the call centre training industry.
Customer centricity is crucial to the success of every organisation. A call or contact centre is most likely their first engagement with a company.
BlueFox Training Solutions supports your inbound and outbound Call Centres and Contact Centres to deliver high-quality customer service:
Train the Trainer
Web chat conversation
Call Centre Telephone Skills Training
Call Centre Customer Service Training
Call Centre Telesales Training
Customer Retention Skills Training
Conflict Resolution Training
Web Chat Training in the Contact Centre
Programs and Workshops
Call & Contact Centre Coaching
Build a positive learning culture that attracts and keeps quality people.
Our programs for Call and Contact Centre Coaching Consultancy include:
- Leadership Development
- Managing Performance
- Enabling others to act
- Communication Skills
- Giving Feedback
- Creating an environment for discussion
- Skills Coaching Model
Remote training or coaching: we deliver services both via video conference call or on site