Assist your Retention Officers understand the key priorities and essential skill sets for retaining customers.

What our 1/2 day Customer Retention Skills  Training includes:

  • Gain an in-depth understanding of the caller’s situation and the true reason for wanting to cancel their business relationship with the organisation
  • Appreciate the situation of “retention customers” from their point of view
  • Demonstrate the appropriate acknowledgement and empathy for the customer’s situation
  • Present as a provider who wishes to achieve a win-win for the customer and your organisation

Who should attend:

Customer Retention Officers; Customer
Relationship Officers; Customer Service Officers