Objective:

The intent of this workshop is to develop the skills of participants to manage all aspects of initiating telephone contact with leads. This predominantly includes setting the appropriate strategies for contact, engaging effectively on the phone, and establishing a way forward with the lead prior to closing the call.

The overall objective of the workshop is to create a structured approach for daily outbound activity and to equip the participants with the skills to implement it

Workshop Overview:

Call Centre Telesales Training Outcomes:

At the completion of this workshop, the participants will be able to:

  • Competently plan and organise their day so that
    it has the appropriate balance of sales and other tasks
  • Initiate telephone calls with enthusiasm and intent
  • Get through to the decision maker – deal with the Gatekeeper
  • Engage the decision maker early in the call
  • Confidently gather the appropriate information
  • Overcome barriers and objections
  • Establish commitment from the potential client to a next step
  • Increase conversions from contact to commitment to buy

No. of Sessions:

2 x ½ day sessions

Who should attend:

Telesales professionals; Customer Service professionals with x selling responsibilities

Maximum number of participants:

12-14