Workshop Objective:

The intent of this workshop is to gain understanding and agreement on the importance of delivering exceptional service at all times customers.

Call Centre Customer Service Training Outcomes:

At the completion of this program, the participants will be able to:

  • Understand the difference between exceptional and unsatisfactory customer service
  • Articulate with pride and commitment their newly developed service goals
  • Demonstrate the desired customer service behaviours in both their actions and words

No. of Sessions:

1 x ½ day session

Who should attend:

Customer Service Officers; Frontline staff;

Maximum number of participants:

12-14