Call Centre Training Services
Call centre training or contact centre training, as a modern term with the advent of live chat or web chat, is provided by the BlueFox Group. Call centre training is crucial to the success of a company in today’s business environment. A successful call centre or contact centre will mean a successful company.
If you have ever asked these questions about your company processes or staff training:
- What is the best way of handling escalated calls?
- Can we improve our call centre escalation process?
- We need to create a “How to handle escalations call centre” manual or process – what is the best way to do this?
- How would you de-escalate a supervisor call request?
- How to respond to customer complaints better?
- We need to learn how to handle angry customers in call centre and resolve issues.
Processes and procedures Bluefox has had plenty of experience with and can help you on your next project.
Nearly all contact by the customer with an organisation is done firstly through a call centre or contact centre : so good management, telephone etiquette, training and scripting is crucial.
BlueFox services include telephone skills training for inbound and outbound Call and Contact Centres. We train agents and their managers in Call Centres and BPOs in Australia and in the Asia region.
- Call Centre Consulting Services
- Call Centre Management Training – Train the Trainer
- Call Centre Skills Coaching Call Centre
- Telephone Etiquette Training for Beginners
- Conflict Resolution Training for the Call Centre Customer
- Retention Training in the Call Centre Telesales
- Training for Call Centres Customer Service Training
- Web chat training in the contact centre