Call centre training or contact centre training, as a modern term with the advent of live chat, is provided by the BlueFox Group. Call centre training is crucial to the success of a company in today’s business environment. A successful call centre or contact centre will mean a successful company.

Nearly all contact by the customer with an organisation is done firstly through a call centre or contact centre : so good management, telephone etiquette, training and scripting is crucial.

BlueFox services include telephone skills training for inbound and outbound Call and Contact Centres. We train agents and their managers in Call Centres and BPOs in Australia and in the Asia region.

Call Centre Training Services

  • Call Centre Consulting Services
  • Call Centre Management Training – Train the Trainer
  • Call Centre Skills Coaching Call Centre
  • Telephone Etiquette Training for Beginners
  • Conflict Resolution Training for the Call Centre Customer
  • Retention Training in the Call Centre Telesales
  • Training for Call Centres Customer Service Training
  • Web chat training in the contact centre

To find out more about our call and contact centre training & assessment services please contact us