Call Centre Training Services

Bluefox Call Centre Training Solutions

Call centre training or contact centre training, as a modern term with the advent of live chat or web chat, is provided by the BlueFox Group. Call centre training is crucial to the success of a company in today’s business environment. A successful call centre or contact centre will mean a successful company.

If you have ever asked these questions about your company processes or staff  training:

  • What is the best way of handling escalated calls?
  • Can we improve our call centre escalation process?
  • We need to create a “How to handle escalations call centre” manual or process – what is the best way to do this?
  • How would you de-escalate a supervisor call request?
  • How to respond to customer complaints better?
  • We need to learn how to handle angry customers in call centre and resolve issues.


Processes and procedures Bluefox has had plenty of experience with and can help you on your next project.

Nearly all contact by the customer with an organisation is done firstly through a call centre or contact centre : so good management, telephone etiquette, training and scripting is crucial.

BlueFox services include telephone skills training for inbound and outbound Call and Contact Centres. We train agents and their managers in Call Centres and BPOs in Australia and in the Asia region.

  • Call Centre Consulting Services
  • Call Centre Management Training – Train the Trainer
  • Call Centre Skills Coaching Call Centre
  • Telephone Etiquette Training for Beginners
  • Conflict Resolution Training for the Call Centre Customer
  • Retention Training in the Call Centre Telesales
  • Training for Call Centres Customer Service Training
  • Web chat training in the contact centre

Call Centre Telephone Skills Training

The intent of this workshop is to create uniformity and agreement on what constitutes a successful customer interaction. Participants explore techniques and models to use in order to engage effectively with members
Skills Read More

Call Centre Customer Service Training

The intent of this workshop is to gain understanding and agreement on the importance of delivering exceptional service at all times customers.
Service Read More

Call Centre Telesales Training

The intent of this workshop is to develop the skills of participants to manage all aspects of initiating telephone contact with leads. This predominantly includes setting the appropriate strategies for contact, engaging effectively on the phone, and establishing a way forward with the lead prior to closing the call.
Sales Read More

Customer Retention Skills Training

The intent of this workshop is to assist Retention Officers understand the key priorities and essential skill sets for retaining customers.
Retain Read More

Conflict Resolution Training

The intent of this workshop is to provide participants with the skill sets to problem solve, overcome objections and handle difficult situations when dealing with customers
Resolve Read More

Web Chat Training in the Contact Centre

The intent of this workshop is to assist customer service operators increase their understanding and appreciation of the live chat medium and its role in creating a great customer experience. It is also intended to involve the participants in the establishment of the rules of engagement for the web chat environment.
Chat Read More