BlueFox provides telephone skills training for inbound and outbound Call and Contact Centres. We consult with Call Centres and BPOs in Australia and in the Asia region

At BlueFox we deal with businesses who value their customers. We provide  guidance and direction in the development of your customer service and sales strategy. Our consultants develop and deliver tailored programs that support the delivery of your strategy.

Improving Customer Satisfaction, Call Handling time, and Revenue Results are our clients’ number one priority.

Our approach allows your phone based agents to create a customer experience that makes the customer feel like they’re getting a face-to-face service. We tailor our learning to suit your business and to help you develop a strong identity with your clients. Above all, we help you maximise the income potential of your call centre.

Our programs cater to Customer Service Operators, Telesales Professionals, Supervisors, Team Leaders and Operations Managers.

Our call centre programs include:

  • Tailored, in-house training for customer service and telesales professionals
  • Skills Coaching for Call Centre Supervisors
  • Train the Trainer

Our training and coaching material is Tactical, Practical, and Immediately Applicable

To find out more about our call and contact centre training & assessment services please contact us