call centre training

BlueFox is a call and contact centre training and consulting organisation that works with companies to improve the way their people engage with their customers through their call and contact centres.

We specialise in the design and delivery of customer-focused call centre training solutions for global brands across the Australasian region.We take our inspiration from the ability of the Arctic Fox to adapt to its surroundings and climate. Agile, quick, resourceful, independent and intuitive – all the things a business should be. We use these characteristics to shape our services and give your people the skills to cope with the challenges of a rapidly changing work environment.Our business offering has three main components: Assessment Services, Training Solutions and Coaching Programs. Each component is standalone or can be integrated into a customised program of development.

Assessment Services

We collaborate with our clients to establish benchmarks and build assessment tools that help ensure quality in all aspects of service delivery.

Our services include:

  • Competency interviewing
  • Call calibration / Skill Assessment
  • QA monitoring
  • Benchmarking
  • Gap Analysis
  • Quantitative & Qualitative Reporting
  • Feedback and Recommendations

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Training Solutions

We offer tailored workshops to develop the capability of Contact Centre operators, Supervisors and Managers.

Our workshops include: 

  • Essential Customer Service Skills
  • Customer Retention Skills
  • Web Chat skills
  • Mystery Shopping /Call Listening
  • Telesales Skills
  • Handling Conflict, Difficult Situations
  • Enhancing your customer’s experience in the omni channel environment

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Coaching Programs

We work with our clients to build a positive learning culture that will attract and keep quality people within the contact centre organisation.

Our programs include:

  • Leadership Development
  • Managing Performance
  • Enabling others to act
  • Communication Skills
  • Giving Feedback
  • Creating an environment for discussion
  • Skills Coaching Model

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